Privacy Policy for LemurLabs.io
Last Updated: August 15th, 2025
Legal Entity: LemurLabs.io, a business operating under Mexican jurisdiction
1. Introduction
LemurLabs.io ("we," "our," or "us") provides custom AI solutions and business automation services to help companies streamline operations and increase efficiency. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lemurlabs.io, use our AI automation services, or engage with our business process optimization solutions.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
We may collect the following personal information that you voluntarily provide:
Name and contact information (email address, phone number, mailing address)
Account credentials (username, password)
Payment information (processed securely through third-party payment processors)
Business contact information (company name, industry, business challenges)
Project requirements and automation needs
Communication through contact forms, consultation requests, and customer support
Technical specifications and system integration requirements
2.2 Information Automatically Collected
When you visit our website, we may automatically collect:
IP address and geolocation data
Browser type, version, and language settings
Operating system and device information
Pages visited, time spent on pages, and navigation patterns
Referring website addresses
Date and time of visits
Google Analytics and similar web analytics tools
Marketing pixels (Facebook, LinkedIn, and other advertising platforms)
Apollo and other lead generation and sales tools
Website cookies and tracking technologies data
2.3 Information from Third Parties
We may receive information about you from:
Lead generation and sales tools (Apollo)
Marketing and advertising platforms (Facebook, LinkedIn pixels)
Web analytics providers (Google Analytics)
Public databases and business intelligence services
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Service Provision
Delivering custom AI solutions and automation services
Processing service payments through Stripe and other payment processors
Managing client projects and automation implementations
Providing technical support and system integration services
3.2 Business Operations
Analyzing usage patterns and improving our services
Conducting research and development
Managing our business operations
Complying with legal obligations
Protecting against fraud and security threats
3.3 Marketing and Communications
Sending promotional materials and newsletters (with consent)
Conducting marketing research and campaigns
Analyzing market trends and customer preferences
Communicating about new features, updates, and offers
4. Legal Basis for Processing
Under applicable privacy laws including the Mexican Federal Law on Protection of Personal Data (LFPDPPP), GDPR, and CCPA, we process your personal data based on the following legal grounds:
Consent: When you have given clear consent for specific processing activities
Contract: When processing is necessary to fulfill a contract with you
Legal Obligation: When processing is required by Mexican or international law
Legitimate Interests: When processing serves our legitimate business interests that don't override your rights
Vital Interests: When processing is necessary to protect someone's life
Public Task: When processing is necessary for public interest tasks
5. Information Sharing and Disclosure
5.1 We May Share Information With:
Payment Processors: Stripe and other payment service providers for transaction processing
Analytics Providers: Google Analytics for website performance and user behavior analysis
Marketing Tools: Apollo for lead generation, Facebook and LinkedIn for advertising campaigns
Cloud Services: Third-party hosting and cloud infrastructure providers
Technical Partners: Integration and API service providers that enable our automation solutions
Legal Authorities: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent-Based Sharing: When you have given explicit consent
5.2 We Do Not:
Sell your personal information to third parties for monetary consideration
Share your information for marketing purposes without consent
Disclose sensitive personal information without legal requirement or consent
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
Encryption of data in transit and at rest
Access controls and authentication systems
Regular security audits and assessments
Employee training on data protection
Incident response procedures
Secure data storage and backup systems
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:
The nature and sensitivity of the information
Legal and regulatory requirements
Business and operational needs
User account status and activity
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
8.1 General Rights
Access: Request copies of your personal information
Rectification: Request correction of inaccurate information
Erasure: Request deletion of your personal information
Restriction: Request limitation of processing activities
Portability: Request transfer of your data to another service
Objection: Object to certain types of processing
Withdraw Consent: Withdraw previously given consent
8.2 Mexico Privacy Rights (LFPDPPP)
Under Mexican privacy law, you have the right to:
Access (Acceso): Know what personal data we have about you
Rectification (Rectificación): Correct inaccurate or incomplete data
Cancellation (Cancelación): Request deletion of your personal data
Opposition (Oposición): Object to certain processing activities These are known as "ARCO Rights" under Mexican law.
8.3 California Privacy Rights (CCPA)
California residents have additional rights including:
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
8.4 Exercising Your Rights
To exercise your rights, contact us at info@lemurlabs.io. We will respond within the timeframes required by applicable law.
9. Cookies and Tracking Technologies
9.1 Types of Cookies We Use:
Essential Cookies: Necessary for website functionality and service delivery
Analytics Cookies: Google Analytics and similar tools to understand website usage
Marketing Cookies: Facebook Pixel, LinkedIn Pixel, and other advertising platforms for targeted marketing
Preference Cookies: Remember your settings and communication preferences
9.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.
10. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review their privacy policies.
11. International Data Transfers
As a Mexico-based business serving international clients, your information may be transferred to and processed in different countries. When we transfer personal data internationally, we implement appropriate safeguards including:
Standard Contractual Clauses (SCCs)
Adequacy decisions by relevant authorities
Binding Corporate Rules where applicable
Certification schemes and codes of conduct
For transfers from Mexico, we comply with Mexican data protection requirements for international transfers.
12. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
Posting the updated policy on our website
Sending email notifications for significant changes
Providing in-app notifications where applicable
The "Last Updated" date at the top indicates when the policy was most recently revised.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
LemurLabs.io Privacy Team
Email: info@lemurlabs.io
Business Address: Jarilla 25, Magisterial, San José del Cabo, Baja California Sur, 23405, México
For GDPR-related inquiries (EU customers), you may also contact our Data Protection Officer at info@lemurlabs.io.
For ARCO Rights requests (Mexican law), please contact us at info@lemurlabs.io.
You also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns appropriately.
15. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of Mexico, specifically the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations. For international customers, we also comply with applicable international privacy laws including GDPR and CCPA where relevant.
Any disputes relating to this Privacy Policy will be resolved in the competent courts of Mexico.
This Privacy Policy represents our commitment to protecting your privacy. We encourage you to review this policy regularly and contact us with any questions or concerns.